Frequently Asked Questions
Can I have a head spa treatment with hair extensions installed?
We highly recommend coming in for your head spa appointment in between pull-ups to avoid any damage to your hair and hair extensions.
We want all our clients to have the best possible head spa experience and hair extensions can interfere with our treatments.
Please keep in mind if you wish to proceed with hair extensions we may not be able to preform our massage or use all our scalp tools as intended.
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Can I get a head spa if i’m pregnant?
We advise against receiving our treatments for anyone in their third trimester (28 weeks +) as our treatments require you to lay flat for an extended period (60+ minutes), which may cause discomfort for both mother and baby. If you are unsure about anything, for your safety and well-being, we strongly recommend consulting with your GP before proceeding with a booking.
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Should i wash my hair before my appointment?
No!
We recommend not washing your hair for at least 48 hours prior to your appointment so we are able to assess your hair and scalp needs before performing our head spa which contains cleansing elements.
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Can males have a head spa?
Yes!
We highly encourage males to visit and have a head spa treatment.
Even for bald clients we have a range of products that are suitable for your scalp! Everyone is able to experience the head spa magic
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How do i book a Duo/Trio/Quad head spa?
Our booking system unfortunately does not show available time slots for 2+ people bookings as it cannot read when we have more than one therapist available at the same times.
We ask if you’d like a Duo/Trio/Quad booking to please contact the salon phone directly and our lovely admin can help get you booked in.
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Is hair drying included?
Hair drying is not included in our Signature Deluxe Head Spa treatments, however we do have options available for you.
If you would like to be pampered that little bit extra then we do provide a dry off service as an add-on option that can be booked with the treatment at an additional cost of $25 - $35 depending on your hair length.
If you would like to forego the additional cost we can provide after-care products, dryers and brushes for you to dry and style your own hair.
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Can I visit Soak Haus if i’m underage?
Yes!
If you are under 16, your legal guardian will need to give permission and fill out your consultation form on your behalf.
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Does Soak Haus offer gift cards?
Yes!
Gift cards are available to purchase online via our website for an e-voucher option or in spa if you are looking for a physical voucher.
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How do i book an appointment using my gift card?
At checkout you’ll have the option to pay with your gift card. it will still ask you for a card to save on file, this is just for security purposes in the case of any no-shows, your card will not be charged if you have entered your gift voucher details.
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Is it safe for me to have a head spa after having my hair coloured/perm or keratin straightening?
We have products that are very suitable for post colouring of the hair, which can ultimately increase shine and longevity of the colour.
However to be safe we highly recommend booking in 2 weeks post colouring, or before your hair colour appointment.
We recommend waiting 2 weeks after having your hair chemically straightened or permed.
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Is the head spa suitable for someone with psoriasis on the scalp?
Yes!
We have an amazing product range from Oway hair care that is specifically designed to help combat psoriasis and other scalp conditions.
Ask our friendly therapist during your appointment what products we can recommend for you!
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