Privacy policy.

Soak Haus respects your privacy. This page explains what information this website collects, why we collect it and what we do with it. We handle personal information in line with the Australian Privacy Principles.

What we collect

When you send an enquiry or apply for the Academy through this website, we collect the details you give us. That is usually your name, email address, phone number and what you are interested in, and for the Academy your profession and background. Bookings and gift cards are made through Fresha, which looks after those details under its own privacy policy.

When you browse this website, we also collect information about the visit, such as the pages you view, the website or search that brought you here, the type of device you use and your rough location based on your internet connection. This does not tell us who you are.

How we use it

We use your details to answer your enquiry, provide the service you ask for, and follow up with you about it. We use visit information to understand how people find and use this website so we can improve it. We do not sell your personal information.

Analytics and cookies

This website uses the following tools to measure visits:

• Scalus Analytics, run by our website provider Scalus. It counts visits without cookies. It keeps a random number in your browser so a return visit is only counted once.
• Google Analytics, run by Google. It uses cookies to show us how visitors use the site. You can opt out with Google's browser add on at tools.google.com/dlpage/gaoptout.

You can block or delete cookies in your browser settings at any time. The website will still work.

Who we share it with

We share information only with the service providers who help us run this website and our business, and only what they need to do their job. That includes Scalus, which builds and hosts this website and passes your enquiries to us, and the analytics providers named above. Some of these providers store information outside Australia, including in the United States.

Keeping it safe

We take reasonable steps to protect personal information from misuse, loss and access by anyone who should not have it. When we no longer need it, we delete it or remove anything that identifies you.

Seeing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us: email admin@soakhaus.co or call 0412 185 589.

Questions and complaints

If you have a concern about how we have handled your information, please contact us first and we will respond within 30 days. If you are not satisfied with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Last updated 18 October 2026.